Privacy policy

StoreChime shows website owners who is on their sites right now. We store only what we need for that live view and for paid commerce alerts.

What we collect

• A random visitor and session id in the browser
• Approximate location from the visitor’s IP (city, region, country, coordinates)
• Current page, referrer, device, and browser
• Optional Shopify cart token and shop domain when the Shopify app is connected
• Chat messages when an operator or a StoreChime Agent starts Engage chat
• Account email and website settings you enter in StoreChime

What we do not do

We do not sell visitor data. We do not use Shopify webhook request IPs to locate shoppers. We do not put a chat widget on Shopify Checkout.

StoreChime Agents

If you enable StoreChime Agents on a Business site, we send visitor session context (pages, cart and checkout activity, and chat messages in that session) to our AI provider so the Agent can decide among actions you approved. We do not send payment card numbers or passwords. You can turn Agents off per website.

Shopify

If you install the StoreChime Shopify app, Shopify sends cart, checkout, and order webhooks to us so Live can play cart, checkout, and KA-CHING events. We join those events to a StoreChime visitor when the theme embed has stamped the visitor onto the cart. Mandatory GDPR webhooks (customers/data_request, customers/redact, shop/redact) are honored: we delete the shop connection on shop/redact and do not keep customer email for mapping.

Contact

Privacy and Shopify data requests: privacy@storechime.com